Items must be returned in the original, full, packaging with no damage or use. If the product is not returned to us in this manner we may charge a larger restocking fee.
The following items are FINAL SALE and cannot be returned:
- Sale Items
- Items purchased with a discount code/temporary sale of 30% off or more
Once delivered to our headquarters, returns will be processed within 5 business days. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 21 days, we are unable to accept returns on any purchases.
*Customer is responsible for all return shipping costs
FOR PURCHASES MADE ONLINE:
Returns postmarked back to us within 7 days of delivery are eligible for a refund to the original form of payment minus a $5 restocking fee OR the full amount of the purchase in store credit. Store Credit never expires. We can assist you in finding something new if your purchase doesn't work out!
WHERE DO I SEND MY RETURN?
9791 Rea Rd, Waxhaw, NC 28173
WHY A RESTOCKING FEE?
As a small business we have implemented a restocking fee. Returns require a lot of labor and our packaging costs are completely lost in the process. Please know that restocking fees are not a profit center for us and even with the fee we still have loss on the overall order. The fee is simply to help us recover a portion of the expense incurred for original packaging and our return process in our headquarters. We do this because we LOVE being able to offer you FREE SHIPPING on all order from clarityhandbags.com!
ADDITIONAL RETURN DETAILS:Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We strongly suggest choosing a shipping option that provides you with a tracking number so that you can make sure your return makes it back to us. We are not responsible for any returns lost in the return shipping process.
DAMAGED/DEFECTIVE ITEMS OR INCORRECT ORDERS:
Our team checks all items for any damages or defective areas before shipping them out to you and also checks to ensure all items are packed in the order, but we are human and know that we sometimes make mistakes. So, if you happen to receive an item that is damaged or defective or believe something is missing from your order, this is for you!
- Damages must be reported to us prior to wearing the bag.
- All reports must be made within 3 days of receiving your order or it will not be accepted. This is so that we can connect with the vendor to try to amend the issue.
- Please contact us immediately at firstname.lastname@example.org and provide us with a picture of the damaged/defective area or the item(s) you believe are missing from your order. Please include your first and last name and order number.
- We will then email you a prepaid return label. Once you've received the label, please send back the damaged or incorrect item within 14 days.
Due to our limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different color in an item, you can either:
- Reorder the item you need and then send the original item back to us (postmarked within 7 days) for a refund.
- Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the color you would like once store credit is issued.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT SUPPORT@CLARITYHANDBAGS.COM! THANK YOU!